FAQ

Yes, you can get help with service and maintenance of your ventilation system. Companies that offer these services can be found on Flexit’s website under Find your local Flexit Distributor. There you can search using the map or by postcode to find a local dealer or service partner near you.

Connecting electrical equipment from Flexit follows the same rules that apply to all other electrical work as defined by the authorities. If the equipment is to be part of a fixed installation, the work must be carried out by a certified electrician. If you are unsure what is considered a fixed installation, it is recommended to contact a local electrician for clarification.

No, an older type S kitchen hood cannot be connected to a new SAT EC unit. Such a connection may result in incorrect operation and poses a risk of damage to both the kitchen hood and the unit. For SAT EC, only kitchen hoods that are designed and approved for use with this unit must be used.

No, a type E or F kitchen hood cannot be connected to an older ULV or USV unit. With such a connection, the switch may fail, and you will not be able to regulate the motor speed. To ensure correct operation and avoid damage to the equipment, the kitchen hood and the unit must be compatible and designed for use together.

All permanently installed electrical equipment, including bathroom fans, must be connected by a certified electrician. This ensures a correct and compliant installation, and you will receive a declaration of conformity confirming that the work has been carried out properly.

Some ventilation units from Flexit can be installed in a cold attic, but this does not apply to all models. Whether a unit is suitable for installation in a cold attic is stated in the installation instructions for the specific product. It is important to follow the manufacturer’s guidelines for placement, insulation, and installation to ensure correct operation and to avoid condensation and frost issues.

It is not possible to upgrade the control system between different Flexit product series. Within the same unit series, however, it may be possible to upgrade from a basic control panel to a more advanced panel, provided that the unit was originally supplied with the simplest control panel in the series. Which upgrades are possible depends on the unit model and series.

No, Flexit does not recommend regulating a central exhaust fan motor using a standard speed controller. Such a solution may cause humming noise in the motor and result in undesirable operation. For correct and stable control, it is recommended to use a controller designed for this purpose, for example Flexit article number 09257.

No, a SAT EC or other EC exhaust fan cannot be speed-controlled using a standard speed controller. To regulate the speed of an EC fan, a controller designed for 0–10 V control must be used. An example of a suitable controller is Flexit article number 114729. Using the correct controller is necessary to ensure safe and proper operation.

No, not all Flexit ventilation units can be controlled with an app. Only units in the Nordic and EcoNordic series can be controlled via the Flexit GO app. These units are designed for app-based control and allow easy monitoring and operation of the ventilation system directly from a smartphone or tablet.